REFUND & CANCELLATION POLICY

At Magnus Group, we are committed to trasparency, frirness, and customer satisfaction. This policy outlines the terms and conditions for cancellations, returns, and refunds.

Effective Date: July 18, 2026

At Magnus Groups, we complement our diverse operations across multiple business sectors with a transparent and fair customer experience. This Refund and Cancellation Policy outlines the terms and conditions for cancellations, returns, and refunds for products purchased through magnusgroups.com.

Cancellation Policy

Standard Goods

(Home Care, Perfumes & Cleaning Solutions)

You can cancel your order at any time before the product is dispatched from our facility. Once the product is      handed over to the courier/logistics partner, cancellations cannot be processed.

Specialized Agricultural & Farm Products

Orders for primary agricultural products, farm goods, or bulk orders must be canceled at least 24 to 48 hours prior to the scheduled pickup or dispatch time. Once the goods are loaded onto the transport vehicle or handed over to the buyer/carrier, the order cannot be canceled under any circumstances.

​Gems & Precious Stones

Cancellations for certified stones are accepted only before the order undergoes final quality inspection and secure packaging for shipment.

Return & Refund Policy

Due to the unique nature of our diversified business verticals, our return and refund policies vary by product category:

Home Care, Detergents, and Perfumes

  • Eligibility: Returns are accepted within 7 days of delivery only if the product is received in a damaged condition, leaked, or if the wrong item was delivered.
  • Condition: The product must be unused, unopened, and in its original retail packaging with all seals intact.
  • Process: To initiate a return, please email us at info@magnusgroups.com. with clear photos of the damaged or incorrect product.

Specialized Agricultural, Perishable Farm Produce & Farm Goods

  • ​Strict No-Return Policy: Due to stringent bio-security protocols, regional health regulations, and the perishable  nature of agricultural produce and farm commodities, all sales in this sector are strictly final.
  • No Returns/Refunds Post-Delivery: Once these agricultural goods are inspected and handed over to the buyer or their authorized transporter at our facility/farm, they are strictly non-returnable and non-refundable. No claims regarding quality, weight, or condition will be entertained after handover.
  • ​Exceptions: If a scheduled order cannot be fulfilled from our side due to supply or quality control issues prior to handover, a 100% refund will be processed to the original payment method.

Certified Gems & Stones (Magnus Stone)

  • Eligibility: Returns are only evaluated if there is a verified discrepancy between the product received and the official third-party laboratory certification provided.
  • ​Condition: The secure tamper-evident seal or packaging of the gemstone and its accompanying certificate must not be broken or altered.

Donations to Magnus Charitable Foundation

  • All monetary contributions and donations made to Magnus Charitable Foundation are voluntary and strictly non-refundable.

Refund Processing Time

  • Once an eligible return or pre-dispatch cancellation is approved, your refund will be processed automatically.
  • ​The refunded amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Bank Account) within 5 to 7 working days, depending on your financial institution or payment gateway (Razorpay) processing times

Contact Us

For any queries regarding cancellations, returns, or refunds, please reach out to our customer support desk:

Scroll to Top